工商管理学院知识库

As a typical service industry, the enthusiasm and work behavior of employees are one of the important factors affecting the development of hotel operations. However, in the real situation, hotel employees face problems such as high work pressure, low salary, high turnover rate, and high labor intensity, resulting in low enthusiasm for employees, and it is very easy to show negative behaviors such as passive sabotage and destruction of hotel property. In other words, hotel employees are extremely prone to deliberately violate organizational norms and harm the interests of the organization, that is, employee organization deviance. Scandals such as hotel health and safety caused by this have occurred in an endless stream, which has seriously affected hotel operations. Emotional event theory proposes that emotional events at work affect employees' work attitudes and behaviors. Whether workplace friendship, as a positive experience in an emotional event, can have an impact on the deviant behavior of hotel employees, has been studied by few scholars. In view of the harmfulness of the deviant behavior of hotel employee organizations and the lack of existing research on the positive effects on workplace friendship, this paper combines it with existing discipline theories on the basis of previous research, deeply studies the impact of workplace friendship on the deviant behavior of hotel employee organizations, and adds emotional commitment as an intermediaryvariable and work acquisition as a regulatory variable to explore the interrelationship between the four variables. In this paper, the questionnaire method is mainly used to test the proposed hypotheses. According to the previous research, the questionnaire scale that is widely used at home and abroad, recognized by most scholars, and the reliability is high, and the pre-survey and formal questionnaire analysis are carried out through SPSS25.0 and AMOS software. In the analysis of the pre-questionnaire, the inappropriate questions are eliminated to form a final formal questionnaire. After that, the 212 valid formal questionnaires collected were descriptive statistical analysis, reliability test, correlation analysis, regression analysis and other empirical analysis to test the hypotheses proposed in this article. The final conclusion is as follows: (1)Workplace friendship has a negative impact on the deviant behavior of hotel employees. (2)Emotional commitment acts as an intermediary between workplace friendships and hotel employees before organizing deviant behavior. (3)The sense of work acquisition positively regulates the relationship between workplace friendship and emotional commitment. (4)The positive sense of work regulates the indirect effects of emotional commitment between workplace friendship and hotel employeeorganizational deviance. According to the conclusions of the study, this paper proposes constructive suggestions for hotel management, such as attaching importance to the construction of employee friendship in the workplace and strengthening communication between employees. At the end of this paper, I summarize the shortcomings of this research and put forward research prospects for the future, in order to enrich the research on workplace friendships and employee organizational deviant behavior.