Institutional Repository of MBA Education Center
作者 | 李一鸣 |
姓名汉语拼音 | liyiming |
学号 | 2020000011035 |
培养单位 | 兰州财经大学 |
电话 | 19980568151 |
电子邮件 | 475469313@qq.com |
入学年份 | 2020-9 |
学位类别 | 专业硕士 |
培养级别 | 硕士研究生 |
一级学科名称 | 工商管理硕士(MBA) |
学科代码 | 125101 |
第一导师姓名 | 荆炜 |
第一导师姓名汉语拼音 | jingwei |
第一导师单位 | 兰州财经大学 |
第一导师职称 | 教授 |
题名 | D证券反洗钱岗位员工满意度提升对策探析 |
英文题名 | Research on Measures to Improve Employee Satisfaction of Anti-Laundering Officer of D Securities |
关键词 | 证券公司 反洗钱 员工满意度 提升策略 |
外文关键词 | Securities company ; Anti-money laundering ; Employee satisfaction ; Improvement strategy |
摘要 | 摘 要 国内反洗钱监管趋严,呈现特征:处罚力度持续加码,证券业出现千万罚单,罚款金额与往年相比提高,查必罚、罚必双罚,可见反洗钱工作的纰漏会给公司带来巨大的声誉风险和经济损失。因此,拥有专业的反洗钱人员团队,是证券公司开展反洗钱工作,避免监管处罚的前提和基础。D证券公司近年来反洗钱岗位员工流动性较大,直接或间接造成了不同程度的监管问责。该公司于2023年先后被人行下发了《责令整改通知书》《行政处罚意见告知书》,并在同年收到了《行政处罚意见决定书》,对公司处51.86万元罚款,对公司业务条线总经理A某处2.03万元罚款。经后续公司全链条问责调查,分析发现对应处罚网点在检查期间曾更换反洗钱岗位工作人员,工作交接不到位,新的岗位人员反洗钱工作经验较少,履职能力不足。人员流失给公司带来极大的合规风险和人力资源成本。 本文运用马斯洛需求层次理论、期望理论、双因素理论、公平理论等理论基础,用理论指导实践的开展,对D证券反洗钱岗位员工满意度低进行剖析,并分析其成因和所产生的结果,对如何提升D证券反洗钱岗位员工满意度提出一些建议。利用文献整理、调查问卷和访谈、定性分析法等方法,找到影响D证券反洗钱岗位员工满意度的问题所在,并对问题进行归因分析。 最后从优化公司绩效考核及薪酬体系、优化工作内容、营造和谐工作环境、加大职业助力等方面提出了提升员工满意度的建议。文章的最后,根据证券公司反洗钱岗位人员满意度的现状,对提升策略做出了一些思考。
关键词:证券公司 反洗钱 员工满意度 提升策略 |
英文摘要 | Abstract Domestic anti-money laundering supervision has become stricter, showing characteristics : the intensity of punishment has continued to increase, the securities industry has tens of millions of tickets, the amount of fines has increased compared with previous years, and there will be penalties and penalties. It can be seen that the flaws in anti-money laundering work will bring huge reputation risks and economic losses to the company. Therefore, having a professional team of anti-money laundering personnel is the premise and basis for securities companies to carry out anti-money laundering work and avoid regulatory penalties. In recent years, D securities company has a large mobility of anti-money laundering employees, which directly or indirectly leads to different degrees of regulatory accountability. In 2023, the company was successively issued by the People 's Bank of China 's " Notice of Ordering Rectification " and " Notice of Administrative Punishment Opinions, " and received the " Administrative Punishment Opinion Decision " in the same year. The company was fined 518,600 yuan and the company 's business line general manager A was fined 20,300 yuan. After the follow-up company 's full-chain accountability investigation, the analysis found that the corresponding penalty outlets had replaced anti-money laundering staff during the inspection period, and the work handover was not in place. The new post personnel had less anti-money laundering work experience and insufficient performance ability. The loss of personnel brings great compliance risks and human resource costs to the company. Based on Maslow 's hierarchy of needs theory, expectation theory, two-factor theory, equity theory and other theoretical foundations, this thesis analyzes the low satisfaction of employees in anti-money laundering positions of D securities, analyzes its causes and results, and puts forward some suggestions on how to improve the satisfaction of employees in anti-money laundering positions of D securities. By means of literature review, questionnaire and interview, this thesis finds out the factors affecting the employee satisfaction of anti-money laundering post in D securities, and finds out and analyzes the causes of the problems. Finally, it puts forward suggestions to improve employee satisfaction from four aspects : alleviating the work and psychological pressure of employees in anti-money laundering positions ( reasonable work content, improving the construction of information technology system, creating a good and comfortable office environment, embedding mental health content in online learning platform system, enriching employees ' amateur cultural life ), helping employees ' career development ( enriching training methods ), improving leadership ( enhancing personal charm, creating a good workplace atmosphere ), and building a reasonable salary, welfare and reward and punishment system ( assessing the fairness of promotion, the rank range adapted to the importance of work, and the
corresponding reward and punishment system ). At the end of the article, according to the current situation of the satisfaction of anti-money laundering personnel in securities companies, some thoughts on the promotion strategy are made.
Keywords:Securities company ; Anti-money laundering ; Employee satisfaction; Improvement strategy |
学位类型 | 硕士 |
答辩日期 | 2024-11 |
学位授予地点 | 甘肃省兰州市 |
语种 | 中文 |
论文总页数 | 64 |
参考文献总数 | 60 |
馆藏号 | 0005463 |
保密级别 | 公开 |
中图分类号 | F203.9/1183 |
文献类型 | 学位论文 |
条目标识符 | http://ir.lzufe.edu.cn/handle/39EH0E1M/38642 |
专题 | MBA教育中心 |
推荐引用方式 GB/T 7714 | 李一鸣. D证券反洗钱岗位员工满意度提升对策探析[D]. 甘肃省兰州市. 兰州财经大学,2024. |
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