The Spillover Effect of Emotional Labor: How It Shapes Frontline Employees' Proactive Innovation Behavior

doi:10.1177/21582440231191791

	The Spillover Effect of Emotional Labor: How It Shapes Frontline Employees' Proactive Innovation Behavior
	Ma, Chunhao 1; Wang, Biying2 ; Sun, Caozhi 3; Lin, Le 4,5
	2023-07
发表期刊	SAGE OPEN
卷号	13 期号:3
摘要	Frontline employees can generate tremendous value for both the customer and the organization through innovation. While prior research has revealed that frontline employees' emotional labor significantly affects their own creativity, it is unclear whether it has a spillover effect on other frontline employees (i.e., co-workers) and how it shapes their behaviors, especially proactive innovation behavior. Based on emotion-as-social-information (EASI) theory, we construct a mechanism model to illustrate this aforementioned spillover effect. By analyzing the questionnaires collected from 268 frontline employees in China, we found that (1) deep acting (surface acting) of co-worker influences frontline employee's proactive innovation behavior positively (negatively); (2) affective commitment plays a mediating role between emotional labor and proactive innovation behavior; and (3) emotional sensitivity reinforces the positive (negative) effect of deep acting (surface acting) on proactive innovation behavior. The conclusions provide valuable insight into understanding the spillover effects of emotional labor among frontline employees.
关键词	emotional labor proactive innovation behavior frontline employee affective commitment emotional sensitivity health care
DOI	10.1177/21582440231191791
收录类别	SSCI
ISSN	2158-2440
语种	英语
WOS研究方向	Social Sciences - Other Topics
WOS类目	Social Sciences, Interdisciplinary
WOS记录号	WOS:001057765400001
出版者	SAGE PUBLICATIONS INC
原始文献类型	Article
引用统计	被引频次：1[WOS] [WOS记录] [WOS相关记录]
文献类型	期刊论文
条目标识符	http://ir.lzufe.edu.cn/handle/39EH0E1M/35283
专题	财税与公共管理学院
通讯作者	Lin, Le
作者单位	1.China Railway Mat Tianjin Co Ltd, Railroad Construct Serv Dept, Tianjin, Peoples R China; 2.Lanzhou Univ Finance & Econ, Sch Publ Finance & Adm, Lanzhou, Peoples R China; 3.Hunan Univ, Sch Math, Changsha, Peoples R China; 4.Binzhou Med Univ, Affiliated Yantai Stomatol Hosp, Yantai, Peoples R China; 5.Binzhou Med Univ, Affiliated Yantai Stomatol Hosp, Med Dept, 19 Beima Rd, Yantai 264000, Peoples R China
推荐引用方式 GB/T 7714	Ma, Chunhao,Wang, Biying,Sun, Caozhi,et al. The Spillover Effect of Emotional Labor: How It Shapes Frontline Employees' Proactive Innovation Behavior[J]. SAGE OPEN,2023,13(3).
APA	Ma, Chunhao,Wang, Biying,Sun, Caozhi,&Lin, Le.(2023).The Spillover Effect of Emotional Labor: How It Shapes Frontline Employees' Proactive Innovation Behavior.SAGE OPEN,13(3).
MLA	Ma, Chunhao,et al."The Spillover Effect of Emotional Labor: How It Shapes Frontline Employees' Proactive Innovation Behavior".SAGE OPEN 13.3(2023).