MBA教育中心知识库

摘 要

党的十九大以来，在国家金融改革的大背景之下，银行业成为防范金融风险、跨境诈骗的一线“阵地”，其监管日趋严格；同时，互联网金融的快速发展也对银行业固有市场形成了前所未有的冲击。众多国有银行、股份制商业银行纷纷选择进驻县域金融市场，这使得长期植根于县域的农商银行市场份额减少、抢夺客户竞争加剧，无疑加大了农商银行员工的工作任务和压力，造成职业倦怠的发生。职业倦怠不仅会影响员工的身心健康，还会提高银行的人力资源管理成本、对银行的持续稳定发展带来负面影响。因此，对农商银行员工职业倦怠问题进行研究意义重大。

本文选取济南农商行长清分行员工作为研究对象，在结合大量文献研究的基础上，运用调查问卷及SPSS26.0对济南农商行长清分行员工的职业倦怠现状进行问卷调查及数据分析。结果显示，济南农商银行长清分行员工存在中等程度的职业倦怠；具体来说，其职业倦怠在年龄、学历、婚恋状况等人口统计变量上仍具有显著性差异。从济南农商行长清分行员工职业倦怠成因分析可得，工作层面人岗匹配不合理、工作负荷较大、工作自主度小，组织层面晋升机会少、薪酬分配不合理、职业发展路径不清晰、组织保障不健全，个人层面职业规划不清晰、自我定位不准确、家庭支持度不足够，都是导致员工职业倦怠的因素所在。

基于此，本文从工作、组织及个人因素层面提出缓解其职业倦怠的对策。在工作层面提高人岗匹配度，明确岗位职责性，减轻工作压力，增加工作权限；组织层面拓宽晋升渠道，增加合理性薪酬，关心员工诉求，争取员工家庭支持；个人层面找准自我定位，学会自我调节，学习带动进步，明确职业规划。同时，建议长清分行提供组织、制度、文化方面的实施保障，以缓解员工职业倦怠，确保员工身心健康发展，提升人力资源管理水平，促进长清分行稳定向好发展。

Abstract

Since the 19th National Congress of the Communist Party of China, under the external environment of the new economic normal and the impact of Internet finance, the survival of banking institutions has faced increasing pressure, especially for county-level rural commercial banks. Banking institutions continue to sink their service outlets and compete for their own market and customers. This undoubtedly aggravated the work pressure of Rural Commercial Bank employees, resulting in job burnout. The occurrence of job burnout will not only affect the physical and mental health of employees, but also increase the cost of human resource management of the bank and bring about a negative impact on the sustainable and stable development of the bank. Therefore, it is of great significance to study the problem of job burnout of rural commercial bank employees.

This paper selects the employees of Jinan Rural Commercial Bank Changqing Branch as the research object. Based on the literature review, combined with questionnaires and SPSS26.0, a questionnaire survey and data analysis are conducted on the job burnout status and influencing factors of Jinan Rural Commercial Bank Changqing Branch employees.The results show that the employees of Jinan Rural Commercial Bank Changqing Branch have a moderate degree of job burnout; and their job burnout is different in demographic variables such as age, education, and marital status. In terms of factors affecting the job burnout of employees of Jinan Rural Commercial Bank Changqing Branch, the job-level job matching is unreasonable, the workload is large, the work autonomy is small, the organization-level promotion opportunities are few, the salary distribution is unreasonable, and the career development path is unclear, Unsound organizational security, unclear career planning at the individual level, inaccurate self-positioning, and insufficient family support are all reasons for employee burnout.

Based on this, this paper proposes countermeasures to alleviate job burnout from the aspects of work, organization and personal factors. At the work level, improve the degree of matching between people and positions, clarify job responsibilities, reduce work pressure, and increase work authority; at the organizational level, broaden the promotion channels, increase reasonable remuneration, care about employees' demands, and strive for the support of employees' families; Self-regulation, learning to drive progress, and clear career planning. At the same time, it is recommended that Changqing Branch provide organizational, institutional and cultural implementation guarantees to alleviate employee burnout, ensure the physical and mental development of employees, improve human resources management, and promote the stable and sound development of Changqing Branch.