作者 | 李璐 |
姓名汉语拼音 | LiLu |
学号 | 2019000009018 |
培养单位 | 兰州财经大学 |
电话 | 17603988077 |
电子邮件 | 1003665787@qq.com |
入学年份 | 2019-9 |
学位类别 | 学术硕士 |
培养级别 | 硕士研究生 |
学科门类 | 管理学 |
一级学科名称 | 工商管理 |
学科方向 | 企业管理 |
学科代码 | 120202 |
授予学位 | 硕士 |
第一导师姓名 | 廉志端 |
第一导师姓名汉语拼音 | LianZhiduan |
第一导师单位 | 甘肃农业大学 |
第一导师职称 | 教授 |
题名 | 高绩效工作系统感知对抑制性建言 的“双刃剑”效应研究 |
英文题名 | Research on the “Double-edged Sword” Effect of High-Performance Work System Perception on Prohibitive Voice |
关键词 | 高绩效工作系统感知 抑制性建言 心理安全 情绪耗竭 权力距离 工作自主权 |
外文关键词 | High-Performance ; Work System Perception ; Prohibitive Voice ; Psychological Safety ; Emotional Exhaustion ; Power Distance ; Work Autonomy |
摘要 | 抑制性建言在纠正组织运行偏差、增强组织活性和提高企业决策质量等方面具有重要意义。然而,在“言多必失”的中国传统背景下,员工知而不言的现象普遍存在,对企业的生存和可持续发展构成了严重威胁。目前已有研究认为高绩效工作系统能较好地促进员工抑制性建言。但是,随着高绩效工作系统潜在“阴暗面”的提出,至今还未有研究关注它是否会对抑制性建言产生负向影响的问题。基于此,本文在员工层面上研究高绩效工作系统感知对抑制性建言的“双刃剑”效应,并引入心理安全和情绪耗竭作为中介变量,权力距离和工作自主权作为调节变量,有突出的理论和实践意义。
本文基于资源保存理论、工作要求——资源模型和工作要求——控制模型,以 266 名企业基层员工为样本,运用 SPSS24.0 和 Mplus8.3 进行统计检验。研究结果表明:(1)高绩效工作系统感知对抑制性建言具有“双刃剑”式的作用。当员工感知到高绩效工作系统所提供的工作资源多于工作要求时,高绩效工作系统感知通过心理安全正向影响抑制性建言;当员工感知到高绩效工作系统所提供的工作要求多于工作资源时,高绩效工作系统感知通过情绪耗竭负向影响抑制性建言。(2)权力距离负向调节了心理安全对抑制性建言的影响,以及 HPWS 感知通过心理安全进而正向影响抑制性建言的整个中介机制。(3)工作自主权负向调节了高绩效工作系统感知对情绪耗竭的影响,以及高绩效工作系统感知通过情绪耗竭进而负向影响抑制性建言的整个中介机制。(4)心理安全与情绪耗竭作为多重中介影响了高绩效工作系统感知与抑制性建言之间的关系,且中介作用存在差异性。
最后,本文基于研究结论从五个方面提出了具体化的管理建议:(1)营造良好的建言氛围。(2)重视员工的压力管理。(3)注重高绩效工作系统中工作资源和工作要求的平衡。(4)注重工作自主权的“权才匹配”。(5)培育积极开放的领导方式。 |
英文摘要 | Prohibitive voice is of great significance in correcting the deviation of organizational operation and enhancing organizational activity.However, under the traditional Chinese background of "talking too much must be lost", the phenomenon that employees do not speak up is prevalent. Current studies have found that high-performance work systems can better promote employees' prohibitive voice. However, with the potential "dark side" of the high-performance work system raised, no research has focused on whether it has a negative impact on prohibitive voice. Based on this, this paper studies the "double-edged sword" effect of high -performance work system perception on prohibitive voice at the employee level, and introduces psychological safety and emotional exhaustion as mediating variables, power distance and work autonomy as moderator variables. The business management practice under the situation provides useful ideas and has outstanding theoretical and practical significance. This article is based on conservation of resources theory, job demands-resources model, and job demand-control model. It takes 266 enterprise employees as a sample and uses SPSS24.0 and Mplus8.3 to conduct statistical tests. The research results show that: (1) High-performance work system perception has a "double-edged sword" effect on prohibitive voice. When employees perceive that high-performance work system provides more work resources than job requirements, the high-performance work system perception positively affects prohibitive voice through psychological safety; when employees perceive that high-performance work system provides more work requirements than work requirements resource, high-performance work system perception negatively affects prohibitive voice through emotional exhaustion. (2) Power distance negatively regulates the influence of psychological safety on prohibitive voice, and the entire mediating mechanism of high performance work system perception positively affects prohibitive voicethrough psychological safety. (3) Work autonomy negatively modulates the impact of high-performance work system perception on emotional exhaustion, and the entire mediating mechanism that high-performance work system perception negatively affects prohibitive voice through emotional exhaustion. (4) Psychological safety and emotional exhaustion, as multiple mediators, affected the relationship between high-performance work system perception and prohibitive voice and themediating effects were different. Finally, according to the research conclusions, this paper puts forward specific management suggestions from five aspects: (1) Create a good atmosphere of advice. (2) Pay attention to the stress management of employees. (3) Take notice of the balance of work resources and work requirements in the high-performance work system. (4) Pay attention to the "matching of power and talent" of work autonomy. (5) Cultivate an active and open leadership style. |
学位类型 | 学士 |
答辩日期 | 2022-05-20 |
学位授予地点 | 甘肃省兰州市 |
语种 | 中文 |
论文总页数 | 63 |
参考文献总数 | 91 |
馆藏号 | 0004252 |
保密级别 | 公开 |
中图分类号 | F27/197 |
文献类型 | 学位论文 |
条目标识符 | http://ir.lzufe.edu.cn/handle/39EH0E1M/32190 |
专题 | 工商管理学院 |
推荐引用方式 GB/T 7714 | 李璐. 高绩效工作系统感知对抑制性建言 的“双刃剑”效应研究[D]. 甘肃省兰州市. 兰州财经大学,2022. |
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