Institutional Repository of MBA Education Center
作者 | 齐昕 |
姓名汉语拼音 | Qi Xin |
学号 | 2019000011050 |
培养单位 | 兰州财经大学 |
电话 | 18093109968 |
电子邮件 | 785516521@qq.com |
入学年份 | 2019-9 |
学位类别 | 专业硕士 |
培养级别 | 硕士研究生 |
一级学科名称 | 工商管理硕士(MBA) |
学科代码 | 125101 |
第一导师姓名 | 管新帅 |
第一导师姓名汉语拼音 | Guan Xinshuai |
第一导师单位 | 兰州财经大学 |
第一导师职称 | 教授 |
题名 | 数字化背景下建行甘肃省分行国际业务竞争力提升研究 |
英文题名 | Research on the improvement of International Business Competitiveness of Gansu Branch of CCB under the background of Digitalization |
关键词 | 竞争力 国际业务 数字化 建行甘肃省分行 |
外文关键词 | Competence;International business;Digitization; CCB Gansu Branch |
摘要 | 现代社会数字化背景下,金融同业竞争程度日趋激烈,竞争范围不断扩大,竞争手段日益丰富。本文以建设银行甘肃省分行为研究对象,对其数字化背景下国际业务竞争力进行了全面分析,并提出了基于数字化经营提升建设银行甘肃省分行国际业务竞争力的路径与策略。
本文在系统梳理学术界关于数字银行和竞争力相关研究的基础上,首先对建设银行甘肃省分行国际业务发展概况进行了全面阐述,并通过对甘肃省内四大国有商业银行的国际业务相关指标的比较分析,指出当前建设银行甘肃省分行国际业务发展中存在的问题;其次基于甘肃省内进出口企业对银行数字化国际业务体验满意度情况的调查问卷,从客户视角对银行数字化产品的便利化、产品价格、专业素养、银行的品牌影响力等方面进行了系统分析;再次,在上述对比分析和调查分析的基础上,遵循全面性、科学性和一致性的原则,选取和确立建设银行甘肃省分行国际业务竞争力评价指标体系,运用层次分析法构建了评价模型,并对建设银行甘肃省分行国际业务竞争力进行了实证分析;最后,在上述研究的基础上,从数字化角度提出了提升建设银行甘肃省分行国际业务竞争力的具体策略。
研究结果显示,建行甘肃省分行国际业务在产品拓展和管理能力方面与其他商业银行还存在一定差距,其中,产品缺乏创新、业务流程繁琐、定价机制不够灵活、客户基础薄弱及国际业务条线人员综合素质不足等因素是制约全行国际业务竞争力提升的关键。因此,提升建行甘肃省分行国际业务竞争力应当充分应用数字化手段,加快数字金融产品创新、优化整合业务操作流程、提升国际业务数字化定价水平、以数字化手段拓展国际业务客户、大力提升国际业务数字化保障能力。 |
英文摘要 | Under the background of digitalization in modern society, the degree of competition in the financial industry is becoming increasingly fierce, the scope of competition is expanding, and the means of competition are becoming increasingly rich. This paper takes CCB Gansu Branch as the research object, makes a comprehensive analysis of its international business competitiveness under the digital background, and puts forward the path and strategy to enhance the core competitiveness of Gansu Construction Bank's international business based on digital operation.
On the basis of systematically combing the academic research on digital banking and competitiveness, this paper first comprehensively expounds the general situation of the international business development of Gansu Construction Bank. Through the comparative analysis of the relevant indicators of the international business of the four major state-owned commercial banks in Gansu Province, this paper points out the problems existing in the current international business development of CCB Gansu Branch. Secondly, based on the questionnaire of import and export enterprises' satisfaction with bank digital international business
experience in Gansu Province, this paper makes a systematic analysis on the facilitation, product price, professional accomplishment and brand influence of bank digital products from the perspective of customers.Thirdly, on the basis of the above comparative analysis and investigation and analysis, following the principles of comprehensiveness, science and consistency, the evaluation index system of international business competitiveness of Gansu Construction Bank is selected and established, and the evaluation model is constructed by using Analytic hierarchy process (AHP). It also makes an empirical analysis on the international business competitiveness of Gansu Construction Bank. Finally, on the basis of the above research, the paper puts forward the specific strategies to improve the international business competitiveness of Gansu Construction Bank from the digital point of view. The results show that there is still a certain gap between the international business of Gansu Branch of China Construction Bank and other commercial banks in terms of product expansion and management ability, among which, the lack of product innovation, tedious business process, inflexible pricing mechanism, weak customer base and lack of comprehensive quality of international business line personnel are the key factors that restrict the improvement of the bank's international business competitiveness. Therefore, in order to enhance the international business competitiveness of CCB Gansu Branch, we should make full use of digital means, speed up the innovation of digital financial products,optimize and integrate business operation processes, enhance the level of digital pricing of international business, expand international business customers by digital means, and vigorously enhance the digital guarantee capability of international business. |
学位类型 | 硕士 |
答辩日期 | 2021-12 |
学位授予地点 | 甘肃省兰州市 |
语种 | 中文 |
论文总页数 | 95 |
参考文献总数 | 57 |
馆藏号 | 0004065 |
保密级别 | 公开 |
中图分类号 | F203.9/916 |
文献类型 | 学位论文 |
条目标识符 | http://ir.lzufe.edu.cn/handle/39EH0E1M/31006 |
专题 | MBA教育中心 |
推荐引用方式 GB/T 7714 | 齐昕. 数字化背景下建行甘肃省分行国际业务竞争力提升研究[D]. 甘肃省兰州市. 兰州财经大学,2021. |
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